All orders placed will be confirmed by e-mail. The contract between you (customer) and Maison Miaki (SZVM AG) is entered by submitting the order and electronically accepting the terms and conditions. By ordering, you accept our terms and conditions and all prices. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver, we will contact you and give you the opportunity to cancel the order or choose a different colour/size.

By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

Please pay with your credit card (Mastercard, Visa, American Express, Paypal, Apple Pay or Twint).

Additional tax costs of your country will be added to your purchase and shown upon check-out.There will be no other additional costs for you upon receipt of your order.

Shipping within Switzerland: We offer free shipping and free returns.
Shipping rest of the world: We charge a CHF 20 flat fee for shipping. In addition we cover all import fees and custom duties, meaning that you will have no hidden additional costs when you receive your parcel. All orders will be dispatched within 2 business days. International orders are shipped by DHL, orders within Switzerland will be sent by Swisspost. As soon as your order leaves our warehouse you will receive a tracking number via email to track your order on www.dhl.com or www.swisspost.com. Depending on your location please allow 2 - 8 working days for your goods to arrive. For express shipping please contact us at info@miaki.com.
All orders have a tracking number and are insured.
We cannot ship to P.O. boxes.

Maison Miaki bears the risk of transportation.
If the merchandise arrives damaged, you may return it at no extra costs. Please get in touch with us at info (at) miaki.com before sending the items back.

You can return the purchased products without indicating any reason within 28 days of receipt. All returns must be sent back in their original condition and packaging. The cost for returning merchandise is paid by the customer except for Swiss orders. In the case of an exchange, we will cover the cost of shipping the new item to you.

To return an item simply log in to your customer account and to place a return request. Place the item you would like to return/exchange back into the original packaging, use the return label provided and bring your parcel to your nearest Post Office.  

Maison Miaki is committed to respecting your privacy rights. Your data is protected by the most modern security. Personal data is collected, saved and used exclusively for the purpose of processing your order. We do not forward personal data to a third party. However, this does not apply with regard to subcontractors of Maison Miaki such as parcel services, credit card issuers etc., which request the data in order to process your order.
You can request the change, modification, or deletion of your personal data at any time.

We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.

This contract shall be governed exclusively by Swiss law to the exclusion of the UN Convention on Contracts for the International Sale of Goods as well as reference to the legal conventions of other countries.

The site www.miaki.com is property of SZVM AG with registered office at Pelikanstrasse 9, 8001 Zurich, Switzerland.

If you have more questions about our terms and conditions, please contact us:
E-Mail: info (at) miaki.com
Hotline: +41 43 843 70 00